How to request deletion of your data

Draft. This is a placeholder to be replaced by reviewed legal text before launch. It is not a binding statement.

If you own a hadir workspace

You do not need to ask us. In Settings → Privacy, request erasure of the workspace.

• A 14-day period starts, cancellable from the same page.
• After it, the workspace account in the support engine is deleted with its conversations and contacts; user names and email addresses are anonymised; sessions, store connections, WhatsApp numbers, the Hadir AI wallet and export files are deleted.
• Invoices alone survive, because tax law requires it. They contain no conversation content.

If you want a copy first, export it from Settings → Data before requesting erasure.

If you messaged a business that uses hadir

That data belongs to the business. We process it on their behalf, not for ourselves. Two routes:

• Ask the business directly. Fastest — they can delete the contact and its conversations from their own dashboard immediately.
• Write to privacy@hadir.chat with enough to identify you: the phone number or account you messaged from, and the name of the business. We pass the request to them and complete it within 30 days, then tell you it is done.

If the conversation was on Facebook, Instagram or WhatsApp, Meta holds its own copy of the messages. Deleting that is a request to Meta; we cannot do it for you.

What we do not delete

Invoices and payment records, as far as tax law requires, and audit logs until their 365 days expire. The periods are listed in data retention.