Sub-processors
Who processes your data on our behalf, and for what.
Draft. This is a placeholder to be replaced by reviewed legal text before launch. It is not a binding statement.
We rely on the following parties to provide the service. Each sees only what its purpose needs.
| Party | Purpose | What it sees | Location |
|---|---|---|---|
| Hosting provider (named per region) | Servers, databases, storage | All workspace data, encrypted at rest | Inside the chosen region's country |
| Meta Platforms | WhatsApp Business (the official Cloud API) | Messages sent and received over WhatsApp | Per Meta's policy |
| The payment gateway you choose (e.g. MyFatoorah, Tap, Paylink) | Collecting invoices | Billing and payment details only, never conversations | Per gateway |
| AI model provider (only when Hadir AI is enabled) | Suggested replies, summaries, voice-note transcription | Conversation content sent to the model only when enabled, never account data | Outside the region; not used for training, by contract |
| Email provider | Verification, invoices, alerts | Email addresses and message content | Per provider |
If you connect your own model keys or your Salla or Zid store, that is your choice and subject to those parties' terms.
This list was last updated at launch. Workspace owners are notified thirty days before any addition.
Retention periods and the breach procedure are on the data retention page.
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