Hadir Chat with EasyOrders
Connect your EasyOrders store and your team sees the customer's orders and their status inside the conversation.
What the connection does
Every new order and every status update reaches Hadir Chat from EasyOrders. Hadir Chat looks the customer up by the phone number on the order and creates them if they are new. It only fills empty fields and never overwrites anything already there.
Orders in front of your team
In the conversation sidebar your team sees the customer's EasyOrders orders: each order's status in Arabic, its total and its items, with how many orders the customer has placed, how much they have spent, and how many were cancelled or returned. They can also search by order number.
Which conversation shows the orders
Orders show when the customer's contact has the same phone number as the order. So they appear in the WhatsApp conversation for that number, and in other channels once that number is added to the customer's details.
What it does not do
The connection does not send automatic notifications to customers, does not change any order on its own, and does not sync products. Every change to an order is started by your agent from the conversation.
More than one store
You can connect more than one EasyOrders store to the same account. Your plan's store count covers Salla, Zid and EasyOrders stores together, not each platform separately.
EasyOrders order actions from the conversation
Your agent can act on the customer's EasyOrders order from the conversation itself, if their role allows it.
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Confirm the order
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Change the order status
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Edit the delivery address
The new address is saved as a note on the order.
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Add a note to the order
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Cancel or return the order
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Confirm the address or send the order summary
A message to the customer only; nothing changes in the store.
- Your agent reviews every change before it is sent.
- The message to the customer goes first, and the order in the store changes only after that message is accepted.
- Every action is logged on the conversation.
- Roles decide who can use each action: admins always, agents only if their role allows it.
- Order actions are available for every connected EasyOrders store.
- EasyOrders order actions come with every plan that includes Connected stores, with no separate add-on.
Connect in three steps
- In Hadir Chat, open Integrations and choose EasyOrders.
- Select Connect a store and approve the access on the EasyOrders install page. Or connect by hand: paste an API key with permission to read and update orders so Hadir Chat can verify it, then create a webhook in EasyOrders with the URL Hadir Chat shows, and paste the webhook secret if you want.
- Your store appears in Integrations, and its new orders and status updates reach your customers' conversations.
Frequently asked questions
How do I connect EasyOrders to WhatsApp?
Connect a WhatsApp number to Hadir Chat, then connect your EasyOrders store from Integrations, in one click or with an API key. The customer's orders then show in the WhatsApp conversation for the phone number on the order.
Do EasyOrders orders show inside the conversation?
Yes, in the conversation sidebar: each order's status in Arabic, its total and its items, with the customer's order count, total spent, and how many orders were cancelled or returned. You can also search by order number.
How many EasyOrders stores can I connect?
As many as your plan's store count. That count covers Salla, Zid and EasyOrders stores combined, not each platform separately.
What data does Hadir Chat read from EasyOrders?
Orders only: the order number, status, totals, payment method, items, the customer's name, phone number, governorate and address.
Which plans include the EasyOrders connection?
The plans that include Connected stores, which are the same plans that include Salla and Zid. The details are on the pricing page.
Does Hadir Chat send order notifications to EasyOrders customers?
No, it sends no automatic notifications. But your agent can confirm, change the status of, or cancel an order from the conversation: the message goes to the customer first, then the order changes in the store.
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