Troubleshooting

5 articles

1. WhatsApp messages not arriving What to check when customers' WhatsApp messages do not reach the inbox, or your replies do not reach them.
2. Website chat not appearing What to check when the chat button does not show on your site, or signed-in customers are not recognised.
3. Store orders not showing Why a customer's Salla orders do not show beside the conversation, and how to fix each case.
4. Notifications not arriving What to check when you get no browser notification, email or sound for new conversations and messages.
5. Sign-in and email verification The confirmation email, an expired link, a forgotten password, the two-step code, and a workspace your team cannot sign in to.