Notifications

Each agent sets up their own notifications, because what suits a manager rarely suits a support agent. Hadir Chat has three kinds: a sound inside the dashboard, a push notification from your browser, and an email. All notifications also collect on the My Inbox page.

Open your settings

1. Select your picture or name at the bottom of the side menu.
2. Choose Profile settings, then scroll to Audio Alerts and Notification preferences.

Pick notifications for each event

Notification preferences has a table of each Notification type, with an Email and a Push notification box for each (1). Tick what you want; each change is saved straight away:

• A new conversation is created
• A conversation is assigned to you
• You are mentioned in a conversation, when a colleague mentions you in a private note
• A new message is created in an assigned conversation
• A new message is created in a participating conversation

If your plan includes SLA policies, you also see types for missed first-response, next-response and resolution times.

Turn on browser notifications

1. Below the table, turn on Enable push notifications for your browser so you’re able to receive them (2).
2. Your browser asks for permission; allow it.

Note: permission is given per browser and per device. If you work from two computers, turn it on in each. If you blocked it by mistake, change it in the browser's site settings.

Set up sound alerts

Sound alerts play while the inbox is open in your browser. In Audio Alerts:

1. Pick an Alert tone: (1) and select Play sound to hear it.
2. Under Alert events for conversations (2), choose what deserves a sound: My assigned conversations, Unassigned conversations and Open conversations assigned to others. A line below sums up your choice.
3. Under Alert conditions: (3) you can turn on:
   • Send audio alerts only if the browser window is not active, so the sound does not interrupt you while you type.
   • Send alerts every 30s until all the assigned conversations are read, handy if you work across several screens.

If you hear nothing, your browser may block autoplay: allow sound for the site, or click once on the page.

The My Inbox page

Select My Inbox in the side menu to see your notifications in order: assignments, mentions, new messages. From each notification's menu you can Mark as read, Snooze or Delete, and from the top of the list, Mark all as read.

See also: Private notes and mentions and Assigning conversations.