Notifications not arriving

Notifications are set by each person for themselves, so a colleague receiving them says nothing about your own settings. Go through these checks on your own account, on the device where notifications are missing.

1. Check what you asked for

1. Select your picture or name at the bottom of the side menu, then Profile settings.
2. Under Notification preferences, make sure the Email or Push notification box is ticked for each event you want, such as A conversation is assigned to you.

The full list is in Notifications.

2. Browser notifications

• Below the table, turn on Enable push notifications for your browser so you’re able to receive them, and allow it when the browser asks.
• Permission is given per browser and per device. If you work on two computers, or in two browsers, turn it on in each.
• If you blocked notifications by mistake, the browser will not ask again. Open the site settings for app.hadir.chat in your browser (usually the icon to the left of the address), allow notifications, then reload the page.
• Check that your computer itself is not silencing them, for example a do-not-disturb or focus mode.

3. You are not on the channel

"A new conversation is created" goes only to the agents added to that channel. An administrator can add you:

1. Open Settings, then Inboxes, and select the settings button next to the channel.
2. On the Collaborators tab, add your name under Agents, then select Update.

Messages in a conversation notify you only if it is assigned to you or you take part in it, and only for the types you ticked. See Assigning conversations.

4. A bot is still handling the conversation

While a bot or Hadir AI is still answering a new conversation, no new-conversation notification is sent. Your team is notified when the conversation is handed over or assigned. See Bots.

5. Email notifications

• An email is not sent for a notification you have already read in the dashboard, so working with the inbox open means fewer emails.
• Look in your spam folder, and add the sender to your contacts.
• Email notifications go only to accounts whose email address has been confirmed.

6. Sounds

Sound alerts play only while the inbox is open in a browser tab. If you hear nothing, your browser may be blocking sound for the site: allow it in the site settings, or click once anywhere on the page. Check Audio Alerts in Profile settings too.

If you use the mobile app

If you use the Hadir Chat mobile app, allow notifications for the app in your phone's settings, and keep the app signed in to your account. The events you receive follow the same preferences.

Note: every notification also collects on the My Inbox page in the side menu, so you can catch up on anything you missed.