Ask the assistant from Telegram

You can ask Hadir Assistant from Telegram, through the same Telegram bot your customers already write to. You link one team member's own Telegram account to that bot; from then on, that person's messages go to the assistant instead of to support, and the answers come back in their Telegram chat. Your customers on the same bot see no change.

This works if Hadir Assistant is enabled on your workspace.

Before you start

• A Telegram channel connected under Settings, then Inboxes.
• The team member is an administrator, or their custom role includes «Uses Hadir Assistant from the store's channels (Telegram, WhatsApp and others)».
• Their Telegram username (Telegram, Settings, Username). Linking checks it, so nobody else can use the invite.
• You are an administrator: links are made in the assistant's settings.

Create the invite

1. Open Hadir Assistant, then Settings, and scroll to Linked channels.
2. Choose the Team member (1) and, under Channel (2), your Telegram channel.
3. Enter their Telegram username (3), with or without the @.
4. Select Create invite (4).

You get a code such as HADIR-7KQ2M9XT4P and a link of the form https://t.me/YourBot?start=7KQ2M9XT4P. Send either one to the team member. It is shown once and works for seven days.

Use the invite (the team member)

1. On the phone with that Telegram account, open the link and press Start. Or open the store's bot and send the code as a message.
2. Telegram tells us which account sent it. If the username matches, the link is active at once and the bot replies «You're linked to Hadir Assistant, …».
3. Now ask in plain words, such as «How was today?» or «Who hasn't been answered?».

Buttons appear inside the reply. The assistant reads text only, not images or files.

If it does not link

• «This invite isn't for this account»: the message came from a different Telegram username than the one you entered. Check the username; the invite stays usable until it expires.
• The code expired or was already used: next to the link, select New invite. The old code stops working.
• «You don't have permission to use Hadir Assistant from this channel»: give the person the permission above.

Good to know

• While the link is active, nothing this person sends to the bot reaches your inbox. Their earlier conversations do not change.
• The link list shows each one's state: «Waiting for the invite to be used», «Linked» or «Unlinked».
• Each question counts as one Hadir AI reply, the same as in the dashboard, and the daily question limit applies.
• The conversations appear in Hadir Assistant, then Logs, under the channel's name.
• Telegram can also receive your daily digest, always on time.

Unlink

In Linked channels, select Unlink next to the person, then Confirm unlink. Their messages go to support as usual again. Unlink at once when someone leaves your team.

Note: the same steps work for a WhatsApp number linked by the person's own WhatsApp number. There, each assistant reply is a service message: it counts toward the number's first 1,000 service messages a month that carry no Meta charge, and Meta charges for it after that, so for heavy use Telegram is the better choice. More about the assistant in Hadir Assistant.