Connect Messenger

If your business has a Facebook Page, the Messenger messages it receives can arrive in your Hadir Chat inbox next to WhatsApp, Instagram and website chat. Your team answers them in one place, and nobody needs to sign in to the Facebook account.

Before you start

• You need to be an Administrator in Hadir Chat.
• You need a Facebook Page for the business, and your personal Facebook account needs full control of it.
• We only get access to the Page's messages. Hadir Chat can never reach the private messages of your personal account.

Connect the Page

1. In the inbox, open Settings, then Inboxes, and select Add Inbox.
2. Choose Facebook (1).

3. Select the blue Continue with Facebook button (1).
4. A Facebook window opens. Sign in, choose the Page you want to connect, and accept the permissions it asks for.
5. You come back to Inbox Details. Pick your Page under Choose Page.
6. Under Inbox Name, type a name your team will recognise, such as "Store Messenger", then select Create Inbox.
7. Pick the agents who answer Messenger messages, then select Add agents.
8. You see Your Inbox is ready! with a QR code. Scan it with your phone to send a test message to your Page, then select Take me there.

Note: if your Page is not in the list, you most likely did not select it in the Facebook window, or your account does not have full control of it. Check your role in the Page's settings on Facebook, then start again.

Replying within 24 hours

Meta lets a business reply to a Messenger message within 24 hours of the customer's last message. After that, you cannot send a reply in the conversation until the customer writes again. So plan your team's day so Messenger messages are answered the same day, and set your business hours so customers know when you reply.

If something goes wrong

• "Error loading Facebook SDK. Please disable any ad-blockers and try again from a different browser." Turn off your ad blocker for this page, or try another browser.
• A yellow notice that Facebook inbox creation is temporarily unavailable. The problem is on Meta's side. Select View status updates to follow it, and try again once it is resolved.
• Messages stopped arriving. If the Facebook password changed or Hadir Chat's access was removed from the Page, the channel's settings show a notice that it is disconnected. Select Click here to reconnect. and sign in again.