Reports

4 articles

1. Reports Follow conversation volume and how fast your team replies and resolves, for the whole workspace or per agent, label, inbox and team.
2. CSAT report Learn what customers think of your service: a short survey after a conversation is resolved, and a report that gathers the ratings and comments.
3. Service level agreements (SLA) Set reply and resolution times your team keeps to, pause the clock at prayer time, and follow the results in the SLA report.
4. Sales and order reports Follow the value of your open deals and each agent's win rate, and what your team did to store orders and how long delivery takes.