WhatsApp templates

More than 24 hours after a customer's last message, Meta lets you message them only with a template it has approved. That is Meta's rule, and it applies to every official WhatsApp platform. A template is a ready-made message that can carry variables, such as the customer's name or an order number.

Create the template at Meta

1. Create the template in Meta's WhatsApp Manager, choose its language and category, and submit it for approval.
2. Wait for Meta's decision. A template cannot be sent from Hadir Chat until it is approved.

Note: templates are not created or edited inside Hadir Chat. Each template in the list has a Manage in Meta link that opens it at Meta.

Sync your templates

1. In the inbox, open Settings, then Templates.
2. Select Sync templates (1). The sync starts for all your WhatsApp channels and may take a couple of minutes.
3. Search by name or content, or filter with All inboxes, All languages and All types.
4. Select a template to see its Template preview as it appears in WhatsApp, with its status, category and language.

You can also sync a single channel: open its settings, then the Configuration tab, and select Sync Templates in the Sync Templates section.

Send a template from a conversation

1. Open the customer's conversation on a WhatsApp channel.
2. Select the WhatsApp templates button in the reply box. It appears when the channel has synced templates, and the list shows the ones that can be sent.
3. Choose the template, or search for it.
4. Fill in the Variables, such as the customer's name or the order number.
5. Select Send Message.

When the customer replies, a new 24-hour window opens and you can answer with normal messages during it.