Sign-in and email verification

This article covers the usual problems getting into Hadir Chat: confirming your email after signing up, resetting a password, and the two-step code.

The confirmation email did not arrive

1. Look in your spam folder for "Confirm your Hadir Chat account".
2. Still nothing? On the Check your email page, select Send the link again. You see "We sent a new link."
3. Open the newest email and select Confirm email.

"This confirmation link has expired"

Confirmation links are valid for 24 hours. If you open one later, you land on this page.

1. Select Send the link again once. You do not need to sign in, and it works on any device, even if you opened the old email on your phone.
2. You see "If this link belongs to an account waiting for confirmation, a new link is on its way to its inbox. Please open the newest email."
3. Open the newest email and confirm within 24 hours.

• "This email is already confirmed. Please sign in.": nothing more to do; sign in.
• "That confirmation link is invalid or has expired.": the link was cut or changed, for example by copying only part of it. Open it again from the email itself, or ask for a new one.

More about signing up: Create your account and workspace.

Forgot your password

1. On the sign-in page, select Forgot your password?
2. Enter your email and select Send the link. You see "If that address has an account, we have sent it a reset link." We say the same whether or not the address has an account.
3. Open the "Reset your password" email and select Reset password. The link is valid for 60 minutes.
4. Enter the new password and select Save password.

If you see "Please wait before trying again.", wait a minute before asking for another link.

Messages on the sign-in page

• "Those credentials do not match our records.": check the email address and the password, or reset the password.
• "Too many attempts. Try again in … seconds.": wait for the time shown, then try once more.
• "Your inbox account uses two-step verification, which we cannot check here. Reset your password to sign in.": follow the reset steps above, then sign in again.
• "You were signed out from another device.": someone signed you out from the device list. See Signed-in devices, and change your password if it was not you.

The two-step code is refused

• Enter the code currently shown in your authenticator app; each one lasts a few seconds. Make sure your phone's time is set automatically, because a phone clock that is off produces codes that do not match.
• Phone not with you? Select Try another verification method, choose Backup Code, and enter one of your backup codes. Each works once.
• Lost both the app and the backup codes? Contact Hadir Chat support.

See Two-factor sign-in.

Your team cannot sign in

When the plan ends, or an invoice stays unpaid past its date, the workspace is paused and your team cannot sign in. Nothing is deleted. The workspace owner chooses a plan or pays the open invoice from Plan and billing, and everything comes back as it was. See Plans and changing plan and Billing and VAT.