Export and erase your data

Everything Hadir Chat holds about your workspace is yours to take with you or to have removed. The Saudi Personal Data Protection Law gives you that right, and so do we. Both the export and the erasure are for the workspace owner only.

Export your data

1. Sign in to your account dashboard at hadir.chat and open Settings.
2. Scroll to Your data (1).
3. Under Export everything, select Request an export (2).

You see “We are preparing your export. The download link arrives by email within a few minutes.” The file is a ZIP with your account, invoices (PDF), users, integrations, and every contact and conversation from your inbox with its messages, plus the record of what the Hadir team did on your workspace.

• You receive “Your Hadir Chat data export is ready” with a Download the export button. You must be signed in to your account to download it; the link alone is not enough.
• The link works for three days, then the file is deleted. After that, request a new export.
• You can request one export every 24 hours. Asking again sooner shows “An export was requested in the last 24 hours. Check your email, or try again tomorrow.”

Below the button you see the state of the last export: being prepared, ready until a date with a Download the export link, failed, or expired. If it fails twice, contact us.

Erase the workspace

Erasure deletes every conversation, contact, file and user of this workspace, in the inbox and in the account dashboard. It cannot be undone once it runs, so export your data first if you want a copy.

1. In Your data, under Erase this workspace, select Request erasure (3).
2. Type the workspace name as the window shows it (1), then your Current password (2).
3. Select Schedule erasure (3).

You see “Erasure is scheduled. Nothing happens for 14 days, and you can cancel until then.” and receive the email “Erasure of your workspace is scheduled” with the date.

Cancel the erasure

During the 14 days the section shows “Erasure is scheduled for …”. Select Cancel erasure next to it; you see “Erasure cancelled. Nothing was removed.”

What happens on the day

• The inbox account is deleted with its conversations, contacts and attachments, together with any agents who are in no other workspace.
• User names and email addresses are anonymised; their sessions, store connections, WhatsApp numbers, the Hadir AI wallet and export files are deleted.
• The owner receives a last email, “Your workspace has been erased”; we write to that address no more.

What is kept

Tax invoices and payment records, for the period the law requires; they carry nothing beyond the buyer name they were issued to and no conversation content. Audit logs are kept until their 365 days expire. Details are in How to request deletion of your data and data retention.

Note: if your conversations were on WhatsApp, Facebook or Instagram, Meta holds its own copy of the messages; deleting that is a request to Meta. If you are not the owner you see “Only the workspace owner can change this.”; ask the owner, or have ownership transferred as in Transfer workspace ownership.