Playground

The Playground is a private chat between you and the assistant; no customer sees it. The assistant answers you exactly as it would answer a customer: from the same knowledge, with the same guardrails and scenarios. Use it after every important change to the assistant's knowledge or settings.

Before you start

• The Playground is for administrators only.
• You need at least one assistant with some knowledge. See Set up Hadir AI and Knowledge sources.

Try the assistant

1. In the sidebar, open Hadir AI, then Playground.
2. Check that the assistant you want to try is selected in the assistant list at the top of the page (1).
3. Type your question in the message box at the bottom (2), then press Enter or the send button.
4. The assistant's reply appears under its name. Follow up as a customer would; the assistant remembers what was said in the same chat.
5. To start over, select the restart button next to the Playground heading (3).

What to try

• Your customers' usual questions: delivery times, payment methods, returns. Is the answer right, and does it come from your knowledge?
• The same question in different words: in dialect, in formal Arabic, in English. The assistant replies in the language it is asked in.
• Questions outside your business: make sure the assistant does not make up an answer, but apologises or hands over as you want. If it wanders off topic, add suitable Guardrails.
• Asking for a person: the assistant should reply with the Handoff message you set.
• Scenarios: if you added one, such as a refund request, write a message that matches it and check that the assistant follows what you wrote under How to handle.

If the answer is not what you want

• Missing or wrong information: add an FAQ with the right answer, or edit the generated one on the FAQs page.
• The tone is off: add Response guidelines, such as "short, friendly replies".
• It answers what it should not: add Guardrails.

Guardrails, guidelines and scenarios are covered in Scenarios and tools. After a change, restart the Playground and ask the same question again.

Note: as the line under the Playground says: "Messages sent here are answered exactly as a customer would be, on the model keys in force for this workspace." So every Playground reply counts towards your Hadir AI replies like any customer reply. If the month's replies have run out, the Playground tells you so instead of answering.