Connect your Zid store

When you connect your Zid store to Hadir Chat, your agents see the customer's orders, payment and shipping status inside the conversation. You connect from the Zid page in Settings: sign in to Zid, approve the permissions, and you come back to Hadir Chat with the store connected.

Before you start

• You are an Administrator in Hadir Chat, or your role has the permission “Connect and manage the store integrations, and which channel reads from which store”.
• You can sign in to your Zid store with an account that may approve apps for it.
• Your plan has room for another store, if you already have one connected.

Connect the store

1. In the inbox, open Settings, then Integrations.
2. On the Zid card, select Configure.
3. On the Zid page, select Connect a Zid store (1).

4. You are taken to Zid. Sign in if asked, and pick the store if you have more than one.
5. Approve the permissions Zid shows.
6. You come back to the Zid page in Hadir Chat, and your store is listed as Connected.

Note: a store links to one workspace only. If you come back and your store is not listed, start again from the same button, make sure you approved the permissions on Zid, and check that your plan allows the number of stores you have.

After connecting

• Choose the channels: under Channels reading from this store on the store's card, turn on each channel that sells for this store. See Choose the channels for a store.
• Try it in a conversation: open a conversation with a customer who has orders in your store, and their orders appear beside it. See Customer orders in the conversation.
• Automatic messages to customers: if your subscription includes the Customer notifications add-on, you find it at the bottom of the store's card. See Customer notifications.

Connection status

Next to the store's name you see one of these:

• Connected: everything works.
• Connected, with a recent error: a recent request to Zid failed. If it carries on, connect again.
• Access expired: you see “This store's access has lapsed and cannot be renewed automatically.” Select Connect a Zid store again to restore the orders panel.

Disconnect

1. On the store's card, select Disconnect.
2. Confirm with Disconnect in the dialog. Agents stop seeing the store's orders, and connecting again means approving the permissions again.