Audit logs

When something changes in your workspace settings, the question is always: who did this, and when? Audit logs answer it. Every sign-in and sign-out is recorded, and every change to agents, teams, inboxes and settings, with who made it, when, and from which IP address.

Open the logs

1. In the inbox, open Settings, then Audit Logs.
2. Events are listed newest first, each with its Activity, Time and IP Address (1).

Each event reads as a plain sentence, such as “Sara signed in” or “Sara created a new inbox (#12)”. Anything the system did by itself shows as System.

Search and filter

• Search by name or email (2): see what one person did.
• All events (3): choose an event type, grouped as:
  • Access: sign in / sign out.
  • Agents & teams: agents, teams, team members and inbox collaborators.
  • Configuration: account settings, inboxes, webhooks, automation rules and macros.
  • Conversations: conversation deletions.
• Date range (4): pick a period.
• Order: Newest first or Oldest first.

To undo every filter at once, select Clear filters.

What is not recorded

• Messages inside conversations; the conversation is its own record.
• Simply viewing pages.
• Secret values such as passwords and keys: the log shows that they changed, never what they are.

The log cannot be edited and no row can be deleted from it. We keep audit logs for 365 days, as stated in How to request deletion of your data.

What the Hadir team did on your workspace

If someone on our team needs to change something on your workspace, or to enter your inbox as you to help, it is always recorded and you can always see it, whether or not your plan includes audit logs:

1. Sign in to your account dashboard on hadir.chat and open Settings.
2. Scroll to What Hadir did on your workspace (1).

Each row shows the action, such as “Entered your inbox as you (support)” or “Changed your plan”, who on the Hadir team did it, and when. If there is nothing yet you see “Nothing so far.” The full history is part of your data export.

Note: Audit Logs appears in the inbox for administrators only, and only when your plan includes it. Agents do not see it.