Abandoned cart reminder

When a customer puts products in their cart in your shop and leaves without ordering, Hadir Chat sends them a reminder with a link to their cart. If they order, the reminder stops at once, so nobody gets a nudge after they have bought.

Before you start

• A Salla or Zid store connected to Hadir Chat: the store is what tells us a cart was left.
• Read Automated messages for the general rules and the permission you need.

Set up the reminder

1. Open Campaigns, then Automated messages.
2. On the Abandoned cart reminder card, select Settings and results.
3. Under Step 1, in Sent after (1), choose how long after the cart is left. The default is one hour; the shortest allowed is 30 minutes, so the message does not reach someone still on the checkout page.
4. Write the message in Arabic text (2) and English text. Left empty, the ready wording shown in the box is used, with the customer's name, the shop's name and the cart link.
5. For a second reminder, switch on Use this step under Step 2 (3) and set its delay in Sent after the previous step by. The default is 24 hours after the first; step 2 stays off until you switch it on.
6. To also reach customers whose conversation window has closed, choose an Arabic WhatsApp template and an English WhatsApp template. Without a template, the step goes out on the other channels only.
7. Select Save, then turn the message on with its toggle.

When the reminder stops

• The customer places an order with the shop.
• The store tells us the cart is no longer abandoned or has been completed.
• The customer asks to stop messages, or you turn the message off.

The cart template on WhatsApp

Meta treats a cart reminder as marketing, so its template is charged at the marketing rate. The template list shows only approved templates that suit this message, and under What fills each variable you choose what fills each one, such as Customer name, Cart link or Cart total.

See the result

The message's card shows Revenue recovered: the value of orders customers completed after the reminder. On the message's page, Results shows Customers who entered and Orders after.

Note: if the abandoned-cart notification in Customer notifications is on for the same shop, this reminder stays silent so the customer does not get two. Use only one of them.