Plans and pricing

The answers below are taken from the published pricing page. If anything here ever differs from it, the pricing page is the reference.

How is Hadir Chat priced?

"Priced on how many customers you have, with agents included in every plan." Core features are in every plan; plans differ in size and in advanced features. Prices are in US dollars, the currency your invoice is issued in, and VAT is added as the law requires.

What plans are there?

• Basic, 39 USD per month: 1,000 customers, 2 agents, unlimited conversations, 2 connected channels.
• Growth, 88 USD per month: 5,000 customers, 4 agents, unlimited conversations, 6 connected channels, plus advanced features such as CRM, deals, and booking from the conversation.
• Business, 144 USD per month: unlimited customers, agents, conversations and connected channels, plus features such as Hadir AI, SLAs, custom roles and SSO.
• Build your own: pick the groups you need, set the numbers, and pay for that.

The pricing page lists every feature in each plan, and shows the totals for monthly, 6-month and yearly billing.

What counts as a customer?

Every person who writes to you, on any channel, counts as one customer, however many conversations they have. Delete customers and the count goes down.

What counts as a channel?

Each WhatsApp number, each Instagram account, Messenger page or Telegram bot, and each website chat or connected mailbox counts as one channel.

What is in every plan, and what is advanced?

The core features are in every plan, listed on the pricing page under "Included in every plan". Advanced features differ from plan to plan, and the plan table shows what each one has. Plans also differ in size: how many customers, team members and channels.

Can I add just one feature?

Yes. Individual features let you add just one thing, without buying the group around it. See Individual features.

What happens if I go over my plan's limit?

Nothing stops, and nothing extra is charged. The number on a plan is what it is sized for, not a cut-off: we will tell you as you approach it and when you pass it, and suggest the plan that fits if it becomes your normal.

The one exception is agent seats: adding an agent past your plan's seats needs an upgrade.

How many team members can I add?

It depends on your plan; the number is on the pricing page. Changing roles costs nothing.

Can I change plan later?

Yes, at any time from your dashboard. Upgrades take effect immediately and you pay only for the days left; downgrades take effect at the start of the next cycle. The steps are in Plans and changing plan.

Who pays for WhatsApp messages?

You pay Meta directly, on the card attached to your Meta account; it never passes through us. Replies inside a conversation the customer started are service messages: the first 1,000 a month on each number carry no Meta charge; after that Meta charges for them at its own rate. Your Hadir Chat subscription is separate. See Channel order and WhatsApp cost.