Inbox

15 articles

1. Working with conversations Learn the conversation statuses, filter the list down to what matters, and save a filter as a folder.
2. Assigning conversations Assign a conversation to an agent or team yourself, or let Hadir Chat share new conversations out among the agents who are online.
3. Agent capacity Cap the open conversations each agent holds in each channel, so automatic assignment never gives anyone more than they can handle.
4. Private notes and mentions Write to your colleagues inside a conversation without the customer seeing it, and bring someone in with @.
5. Labels Tag conversations with labels such as refund or new-order, then open them from the sidebar or filter by them.
6. Canned replies Write an answer once, then use it in any conversation by typing / and its short code.
7. Macros Bundle several repeated steps, such as replying, labelling and resolving, and run them in one click.
8. Teams Group agents into teams such as Sales and Shipping, and assign conversations to a team instead of one person.
9. Custom attributes Add fields of your own to conversations and contacts, such as an order number, a city or the reason for contact.
10. Automation rules Let Hadir Chat assign conversations, add labels and reply on its own when an event you pick happens and your conditions match.
11. Conversation workflow Close idle conversations automatically, and ask agents to fill in key details before any conversation is resolved.
12. Searching Find any conversation, message or contact by name, number or message text, and jump anywhere from the command bar.
13. Notifications Choose which sound alerts, browser notifications and emails you get, so you never miss a conversation meant for you.
14. Bots Connect a bot that you or your developer built to an inbox, so it takes the first messages, replies, then hands over to your team.
15. Flows Build automatic replies with menus and buttons that greet customers, sort their request and collect details, then hand them to the right team.