HadirPilot

HadirPilot helps your team, not your customers. You find it inside every conversation: it summarises the conversation, suggests a reply, answers your questions from Hadir AI's knowledge and improves the reply you are writing. What you write to HadirPilot is never shown to the customer, and nothing reaches them unless you send it yourself.

Before you start

• Your plan needs to include Hadir AI, and the workspace needs at least one assistant, because HadirPilot answers from an assistant's knowledge. With no assistant you see "There are no assistants available in your account." and a Create a new assistant button. See Set up Hadir AI.
• If your role is a custom role, it needs "Use Hadir AI (HadirPilot, reply tools, summaries)".

Open the HadirPilot panel

1. Open any conversation.
2. At the top of the conversation's side panel, select the HadirPilot button (1), next to the Contact button.
3. You see "Get started with HadirPilot" and Try these prompts (2), including Summarize this conversation, Suggest an answer, Rate this conversation and High priority conversations. Select one, or type your own question in the box at the bottom of the panel (3) and press Enter.

What to ask

• About the conversation in front of you: "What is the customer asking for?" or "Sum up what was agreed".
• About your knowledge: "What is our returns policy?" HadirPilot searches your FAQs and documents.
• About earlier conversations: "Did other customers ask about this product today?"
• For a draft reply: when it suggests a ready reply, a Use this button appears under it and puts the reply in your reply box, for you to check and send.

To see what HadirPilot looked up before answering, select Show steps. To start over, select Reset at the top of the panel. If you have more than one assistant, pick from the list at the bottom of the panel whose knowledge HadirPilot answers from.

Polish your reply before sending

In the reply box, select the sparkle button (1) to open the reply tools. The first three appear once you have typed something in the box:

• Improve reply: rewrites what you wrote more clearly.
• Change tone: picks a tone such as Professional, Friendly or Straightforward.
• Fix grammar & spelling: corrects mistakes without changing the meaning.
• Suggest a reply: writes a reply to the customer's last message.
• Summarize the conversation.
• Ask HadirPilot: opens the HadirPilot panel for a free question.

The result appears in the reply box itself, so check and adjust it before you send.

Note: HadirPilot requests and the reply tools count towards your plan's Hadir AI replies. When the month's replies run out, HadirPilot tells you so instead of answering. See Usage, credit and model keys.