Post-purchase thank-you and order updates

After ordering, customers want reassurance: did my order go through? When will it ship? Two automated messages answer before they ask: Thank you after purchase right after the order, and Order updates whenever the order reaches a status that matters.

Before you start

• A store connected to Hadir Chat, and the permission described in Automated messages.
• Both messages come with your store connection; no higher plan is needed.

Thank you after purchase

1. Open Campaigns, then Automated messages, and select Settings and results on the Thank you after purchase card.
2. In Sent after, choose how long after the order is placed. The default is 30 minutes; the shortest is 5 minutes.
3. The ready wording thanks the customer by name and gives the order number and tracking link. Change it in Arabic text and English text if you like.
4. Select Save, then turn the message on with its toggle on the list.

Order updates

The message goes out as soon as the order reaches one of the statuses you pick. By default: when it ships and when it is delivered.

1. Select Settings and results on the Order updates card.
2. Under This message's settings, enter your shop's order status codes in Statuses (1), separated by commas. The default is shipped, delivered.
3. The ready wording gives the order number, its current status and the tracking link. Edit it in Arabic text (2) if you like.
4. Select Save, then turn the message on.

Note: enter the status codes your store sends, not the names customers see. If a message did not go out for a status you expected, check the code against your store's settings.

A WhatsApp template for these messages

Meta treats both as utility messages, so their templates cost less than marketing ones. If the customer wrote to you in the last 24 hours, or another lower-cost channel reaches them, no template is needed at all. Pick a template only if every customer should get the message whatever their channel. See Channel order and WhatsApp cost.

Don't double up with store notifications

Customer notifications has similar notifications for a new order and a status change. If the matching notification is on for the same shop, the automated message stays silent for that event, and a notice at the top of its page says so. Choose one of the two for each event.